Service & Parts

Our ServiceS

ISG Service Department

Our team doesn't stop after the sale. As a result, we offer service contracts or scheduled maintenance packages to keep your equipment running in top shape. All of our technicians are factory trained, and they get the job done efficiently and effectively. Most importantly, getting it right the first time is their expertise and our promise.

Because of our large parts department - there's often no wait time on getting the parts for your equipment. Which allows us to get your machine up and running faster

Infrastructure Solutions Group

Didn't Buy From Us?

Don't worry, ISG can service all makes and models. Between our parts department and skilled team of technicians, ISG is your go-to for equipment service. We've been fixing and maintaining equipment for over 30 years - it's very likely we've seen your type of equipment - we can fix it all!

Can't Come To Us? We'll Come To You!

Our fleet of on-the-road technicians travel the Mid-Atlantic to service our customers to get them up and running fast!

Maintenance Plans

Consistent maintenance on your equipment keeps it running at top performance, thus protecting your investment. Therefore, we offer yearly plans to help keep you and your team on track. Our service department has the ability to use OEM parts, so you are guaranteed the parts in your equipment are top of the line.

Training

Education is key to success, and if your team needs a refresher on an older piece of equipment or extra training on something new, we're here to help. Between our dedicated technicians and service manager, we can come to you or have your team come in-house for training. ISG does both classroom training, often with our factory rep, and hands-on training. Above all, safety is most important when operating equipment, get the correct safety training for your team. Everyone that goes through our training comes out with a certification at the end of the day for completing the course.

Onsite Service

We have a fleet of trucks that allow us to bring the fix to you if you are down and can't get to us. As a result of our central location in Virginia, our customers are never too far, allowing our team to get to the problem as quick as we can!

Pickup & Drop Off

ISG has added the ability to pick up and drop off your equipment on our truck and trailer, or we can send one of our team members to pick it up for equipment that doesn't fit on a trailer. Subsequently allowing your team to continue their work while the ISG team takes care of the problem for you! Transportation costs are applicable.

Infrastructure Solutions Group

ISG Parts Department

When it comes to keeping your equipment running at top performance, the parts you use during service are important! Infrastructure Solutions Group has the largest OEM parts department for Elgin, Vactor, TRUVAC, Envirosight, and ODB - Xtreme Vac products. We are your go-to when you need parts for your equipment in Virginia.

We keep many parts in stock, minimizing your wait time, getting your equipment up, and running faster. When you order through us, we ship directly to you or offer pickup services.

OEM Elgin Parts

ISG is proud to bring our customers the best parts available for their equipment. Keep your machines running at top performance when using factory parts.

OEM Vactor Parts

Our parts department keeps factory parts stocked for Vactor equipment. When you order from us, you cut down on your wait time, getting you back to work faster!

OEM TRUVAC parts

Protect your investment on your vacuum excavator and have it serviced with factory parts! Whether we are doing the service or you just need the parts, we're here to help. ISG stocks factory-made TRUVAC parts, from filters to accessories.

OEM Envirosight Parts

ISG has it's own Envirosight Clean Room and dedicated Service Technician for serving inspection cameras. With our parts department stocking Envirosight made parts - it's a no brainer to order your parts and service your Envirosight Inspection Cameras with us.

Sewer Maintenance Parts & Accessories

From rodder lines, suction hoses, aluminum vacuum tubes, quick clamps, to ball valves we stock sewer maintenance necessities.

Sonetics Communication

High quality headgear to improve safety and productivity. Available through our Parts department, Sonetics allows your team to communicate effectively across the job site.